Privacy Policy

Privacy Policy

Effective Date: June 11, 2026

Introduction

Arce's Cleaning Service LLC ("Arce's Cleaning Service," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit our website, request a quote, schedule services, communicate with us, or otherwise interact with our business.

By accessing our website or using our services, you acknowledge that you have read and agree to this Privacy Policy.

Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Name
  • Email address
  • Telephone number
  • Service address
  • Billing address
  • Information submitted through quote request forms
  • Appointment details
  • Customer reviews and feedback
  • Communications sent through phone calls, text messages, emails, or website forms

Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website activity and usage data
  • Pages viewed
  • Referring websites
  • Date and time of website visits

Cookies, Analytics, and Advertising Technologies

Our website uses cookies, pixels, tags, and similar technologies to improve website functionality, analyze website performance, and support marketing efforts.

These technologies may collect information such as:

  • IP address
  • Browser information
  • Device identifiers
  • Website activity
  • Advertisement interactions
  • Referral sources

Google Analytics

We use Google Analytics to understand how visitors interact with our website and to improve our services. Google Analytics may collect information regarding your website usage and generate reports that help us analyze website performance.

Google Ads

We use Google Ads, including conversion tracking and remarketing features, to measure advertising effectiveness and display relevant advertisements to users who have previously visited our website.

Yelp Ads

We use Yelp advertising services to promote our business and evaluate advertising performance. Yelp may collect information related to your interaction with advertisements and website visits originating from Yelp's platform.

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

How We Use Your Information

We may use your information to:

  • Provide cleaning services and customer support
  • Respond to inquiries and quote requests
  • Schedule and manage appointments
  • Process invoices and payments
  • Send appointment confirmations and reminders
  • Improve our website and services
  • Communicate service updates and important notices
  • Send promotional communications when permitted by law and when consent has been provided
    Comply with legal obligations an

SMS TERMS & CONDITIONS:

Consent Language for Website Forms: "By checking this box, you agree to receive SMS messages from Arce's Cleaning LLC  related to appointments, service updates, customer support communications, promotional offers and marketing communications. You may reply STOP to opt out at any time. Reply to HELP to 657-656-3396 for assistance. Messages and data rates may apply. Message  frequency will vary. Learn more on our privacy policy page and Terms & Conditions.“

SMS Consent Communication:

The information (Name, Email, Mobile Number) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receiving text messages from Arce’s Cleaning LLC you may receive messages related to the following (provide specific examples):

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Customer support communications
  • Follow-up messages
  • Promotional offers and marketing communications (where consent has been provided)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Arce’s Cleaning Service. James at 123 Main Tustin, CA on July 6, 2026 at 8am. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Arce’s Cleaning Service LLC in the following ways

  • By submitting an online form such as: Book Now, Get a Quote, Contact Us

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request
removal from our messaging list.

 Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at info@arcecleanoc.com or by calling us at
657-656-3396

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

Supported Carriers

SMS services may not be available on all carriers. Participating carriers are not responsible for delayed or undelivered messages.

Privacy

Your privacy is important to us. Information collected as part of our SMS messaging program is subject to our Privacy Policy.

Mobile opt-in information and consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering messaging services, scheduling appointments, providing customer support, and operating our business.

Message Delivery Disclaimer

Delivery of SMS messages is subject to effective transmission by your wireless carrier. Arce's Cleaning Service LLC is not responsible for delayed, failed, or undelivered messages.

Eligibility

By participating in our SMS messaging program, you represent that:

  • You are the authorized user of the mobile phone number provided.
  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You are authorized to consent to receive messages at the phone number provided.

Changes to SMS Terms

Arce's Cleaning Service LLC reserves the right to modify these SMS Terms & Conditions at any time. Any updates will be posted on this page with a revised effective date.

Continued participation in our SMS messaging program after any changes constitutes acceptance of the updated terms.

Third-Party Service Providers and Information Sharing

We do not sell personal information and do not share mobile opt-in information with third parties for marketing purposes.

We may share personal information with trusted service providers that assist us in operating our business, including:

BookingKoala

We use BookingKoala to manage customer information, quote requests, scheduling, invoicing, and service-related communications.

RingCentral

We use RingCentral for business phone calls, voicemail, and SMS communications. Information transmitted through these services may be processed on our behalf.

Google Analytics and Google Ads

Google may process information collected through cookies and related technologies to provide analytics, advertising measurement, and remarketing services.

Yelp Ads

Yelp may process information related to advertising campaigns and customer interactions originating from Yelp's platform.

Payment Processors

Payments may be processed by secure third-party payment providers. We do not store complete payment card information on our servers.

Other Business Service Providers

We may share information with website hosting providers, technology vendors, email service providers, legal advisors, accountants, and other service providers as necessary to operate our business.

We may also disclose information when required by law, court order, legal process, or when necessary to protect our rights, customers, employees, or business operations.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Maintain business and financial records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements and policies

When information is no longer required, it is securely deleted or anonymized.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to Know

You may request information regarding:

  • The categories of personal information collected
  • The sources of personal information
  • The purposes for collecting and using information
  • The categories of third parties receiving information

Right to Access

You may request access to the personal information we have collected about you.

Right to Delete

You may request deletion of your personal information, subject to certain legal exceptions.

Right to Correct

You may request correction of inaccurate personal information.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may request limitations on the use of certain sensitive personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

No Sale of Personal Information

Arce's Cleaning Service LLC does not sell personal information as defined under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA).

To exercise your privacy rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:

Arce's Cleaning Service LLC

Phone: 657-656-3396

Email: info@arcecleanoc.com

Website: www.arcecleanoc.com

© Arce's Cleaning Service LLC. All Rights Reserved.