Terms & Conditions

Terms & Conditions

Effective Date: June 11, 2026

By scheduling, purchasing, or receiving services from Arce's Cleaning Service LLC ("Arce's Cleaning Service," "Company," "we," "our," or "us"), you ("Client" or "Customer") agree to the following Terms & Conditions.

1. Booking and Appointment Confirmation

Submitting a booking request online, by phone, text message, email, or through a third-party platform does not guarantee an appointment.

Appointments are confirmed only after receiving confirmation from Arce's Cleaning Service. We reserve the right to accept or decline service requests at our discretion.

A scheduling deposit may be required to reserve an appointment. Any required deposit will be disclosed before booking confirmation.

2. Estimates and Pricing

Quotes and estimates are based on information provided by the Client regarding the size, condition, and scope of the property.

If the actual condition of the property differs materially from the information provided at the time of booking, additional charges may apply. Any additional charges will be communicated to the Client and approved before additional billable work is performed.

Recurring service pricing applies only while the agreed cleaning frequency is maintained. Changes in frequency, property condition, occupancy, square footage, remodeling, or other material factors may result in pricing adjustments.

We reserve the right to adjust rates periodically. Clients will be notified of any rate changes before future services are performed.

3. Deposits and Payments

Payment is due upon completion of service unless otherwise agreed in writing.

Accepted forms of payment may include cash, check, credit card, debit card, or other approved payment methods.

Any applicable processing or convenience fees for electronic payments will be disclosed before payment is collected.

Returned checks may be subject to a reasonable returned payment fee as permitted by California law.

4. Cancellation and Rescheduling Policy

To avoid cancellation fees, Clients must provide at least forty-eight (48) hours' notice before the scheduled appointment time.

Appointments cancelled, rescheduled, or missed with less than forty-eight (48) hours' notice may be subject to a cancellation fee of up to $65.

Cancellation fees are intended to compensate for reserved scheduling time, employee scheduling costs, and administrative expenses.

We reserve the right to waive cancellation fees at our discretion.

5. Lockouts and Access

The Client is responsible for providing safe and timely access to the service location.

If our cleaning team is unable to access the property upon arrival, reasonable efforts will be made to contact the Client.

If access cannot be obtained within twenty (20) minutes of arrival, the appointment may be cancelled and a lockout fee of up to $65 may be charged.

Security codes, keys, and access instructions must be accurate and current.

6. Arrival Times

Appointment times are estimates and are not guaranteed.

Due to traffic, weather, prior appointments, staffing needs, and other circumstances beyond our control, arrival times may vary.

We will make reasonable efforts to notify Clients of significant delays.

7. Right to Refuse or Terminate Service

Arce's Cleaning Service reserves the right to refuse, suspend, or terminate services when conditions present a safety, health, legal, or operational concern.

Examples include but are not limited to:

  • Unsafe or threatening conditions
  • Aggressive animals
  • Presence of weapons creating safety concerns
  • Hoarding conditions
  • Biohazardous materials
  • Severe infestations
  • Lack of electricity or running water
  • Conditions requiring specialized remediation

If service cannot be safely completed, the appointment may be cancelled and applicable fees may be assessed.

8. Pets

We gladly work in homes with pets.

For the safety of pets and cleaning staff, Clients are responsible for ensuring pets are appropriately secured when necessary.

If a pet creates an unsafe environment or interferes with service, we may suspend or terminate the appointment.

9. Client Responsibilities

To help ensure efficient service, Clients should:

  • Remove excessive clutter before arrival
  • Secure valuables and sensitive items
  • Provide access to all requested service areas
  • Notify us of fragile, valuable, or special-care items

Failure to prepare the property may increase cleaning time and associated costs.

10. Cleaning Supplies and Equipment

Unless otherwise agreed, Arce's Cleaning Service will provide the cleaning supplies and equipment necessary to perform services.

If a Client requests the use of specific products or equipment, including Client-owned equipment, the Company is not responsible for damage resulting from defects, malfunctions, or unsafe conditions associated with those products or equipment.

11. Areas and Conditions We Do Not Service

For safety, health, and liability reasons, we do not provide:

  • Mold remediation
  • Biohazard cleanup
  • Crime scene cleanup
  • Hoarding remediation
  • Removal of human or animal waste
  • Pest extermination
  • Hazardous material removal

If such conditions are discovered, services may be suspended or terminated.

12. Heavy Lifting and Accessibility

For employee safety, cleaning staff will not:

  • Move furniture or items exceeding approximately 35 pounds
  • Climb higher than a standard step stool
  • Perform work in unsafe or inaccessible areas

Clients requesting cleaning behind heavy objects must move those items before service begins.

13. Damage and Breakage Policy

While we exercise reasonable care, accidental damage may occasionally occur.

Clients should notify Arce's Cleaning Service as soon as reasonably possible after discovering any alleged damage or loss.

The Company will investigate reported incidents and, when appropriate, may repair, replace, or otherwise resolve verified claims.

Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any liability that cannot be limited under California law.

14. Limitation of Liability

To the fullest extent permitted by California law, Arce's Cleaning Service shall not be responsible for:

  • Pre-existing damage
  • Normal wear and tear
  • Improperly installed fixtures or furnishings
  • Manufacturer defects
  • Damage resulting from undisclosed fragile items
  • Losses beyond our reasonable control

This limitation does not apply where prohibited by law.

15. Satisfaction Guarantee

Customer satisfaction is important to us.

If you are dissatisfied with any aspect of our service, please contact us within twenty-four (24) hours of service completion.

We will make reasonable efforts to inspect, address, and correct service-related concerns.

Nothing in this section limits any rights available under applicable California law.

16. Keys and Security Information

Client keys and access information will be handled with reasonable care and maintained in a secure manner.

If a Client elects to leave keys in unsecured locations, Arce's Cleaning Service is not responsible for losses resulting from unauthorized access unrelated to our actions.

Upon termination of recurring services, Client keys in our possession will be returned within a reasonable period.

17. Employee Solicitation

Clients acknowledge that Arce's Cleaning Service invests significant resources in recruiting, screening, training, and retaining employees.

Nothing in these Terms restricts lawful employment opportunities or activities protected under California law.

18. Privacy

Personal information collected by Arce's Cleaning Service is handled in accordance with our Privacy Policy and applicable California privacy laws.
We may collect information necessary to schedule, perform, and manage cleaning services.

Consent Language for Website Forms

"By checking this box, you agree to receive SMS messages from Arce's Cleaning LLC  related to appointments, service updates, customer support communications, promotional offers and marketing communications. You may reply STOP to opt out at any time. Reply to HELP to 657-656-3396 for assistance. Messages and data rates may apply. Message  frequency will vary. Learn more on our privacy policy page and Terms & Conditions.“

SMS TERMS & CONDITIONS:

SMS Consent Communication:

The information (Name, Email, Mobile Number) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receiving text messages from Arce’s Cleaning LLC you may receive messages related to the following (provide specific examples):

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Customer support communications
  • Follow-up messages
  • Promotional offers and marketing communications (where consent has been provided)

Example: "Hello, this is a friendly reminder of your upcoming appointment with Arce’s Cleaning Service. James at 123 Main Tustin, CA on July 6, 2026 at 8am. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Arce’s Cleaning Service LLC in the following ways

  • By submitting an online form such as: Book Now, Get a Quote, Contact Us

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request
removal from our messaging list.

 Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at info@arcecleanoc.com or by calling us at
657-656-3396

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
  • Message frequency may vary

Supported Carriers

SMS services may not be available on all carriers. Participating carriers are not responsible for delayed or undelivered messages.

Privacy

Your privacy is important to us. Information collected as part of our SMS messaging program is subject to our Privacy Policy.

Mobile opt-in information and consent data will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering messaging services, scheduling appointments, providing customer support, and operating our business.

Message Delivery Disclaimer

Delivery of SMS messages is subject to effective transmission by your wireless carrier. Arce's Cleaning Service LLC is not responsible for delayed, failed, or undelivered messages.

Eligibility

By participating in our SMS messaging program, you represent that:

  • You are the authorized user of the mobile phone number provided.
  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You are authorized to consent to receive messages at the phone number provided.

Changes to SMS Terms

Arce's Cleaning Service LLC reserves the right to modify these SMS Terms & Conditions at any time. Any updates will be posted on this page with a revised effective date.

Continued participation in our SMS messaging program after any changes constitutes acceptance of the updated terms.

19. Force Majeure

Arce's Cleaning Service shall not be liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, labor disruptions, governmental actions, public health emergencies, or utility failures.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of the State of California.

Any dispute arising from these Terms or services provided shall be resolved in accordance with applicable California law.

Nothing in these Terms limits a consumer's right to pursue remedies available under California law or to bring claims in small claims court where permitted.

21. Changes to Terms

Arce's Cleaning Service may update these Terms & Conditions from time to time.

Updated Terms will be posted on our website and will apply to future bookings made after the effective date of the revised Terms.

Contact Information

Arce's Cleaning Service LLC
Phone: (657) 656-3396
Email: info@arcecleanoc.com
Website: www.arcecleanoc.com

© 2026 Arce's Cleaning Service LLC. All rights reserved.